Calling all globetrotters! In a recent announcement, it was revealed that there’s been an update to Air Canada’s refund policy, and travel vouchers issued by the airline will now have no expiry date. For anybody hoping to travel this summer, refundable ticket options are also available, so you can book your trip risk-free.
In an announcement last week, Air Canada revealed that changes had been made to their refund policy for flights that had been affected by the COVID-19 pandemic.
Under the new regulations, which the airline is calling their “goodwill policy,” customers will now have the option to receive travel vouchers with no expiration date.
Previously, passengers were given just 24 months to use their replacement travel vouchers, a policy which inspired a class-action lawsuit from one Canadian.
Alternatively, under the new regulations, travellers also have the option to convert their booking into Aeroplan Miles, which would also award them an extra 65% bonus miles.
Both of these options are retroactive to March 1, 2020, and apply to current bookings until June 30, 2021.
Additionally, any reservations made between these same dates can be changed and postponed without fees.
We understand that planning for future travel requires flexibility and reassurance. That’s why we’ve implemented Ai… https://t.co/OlFv7OgpFg— Air Canada (@Air Canada)1590242460.0
This update comes as part of Air Canada’s summer schedule announcement which revealed that the airline would be restarting several international services, with many beginning in June.
For passengers who are interested in booking a vacation during the summer but are wary of COVID-19-related cancellations, there’s an option that will ensure your trip is as risk-free as possible.
Our new schedule offers customers a wide choice of destinations for safe travel this summer and our expanded goodwi… https://t.co/MysoSS3HzV— Air Canada (@Air Canada)1590168690.0
A representative from the airline told Narcity that all Air Canada tickets have a “refundable option,” which allows passengers to obtain a full monetary refund (rather than just travel vouchers) should their flight be cancelled or postponed.
While this type of ticket costs a little more, a spokesperson confirmed that travellers with this type of booking will always be able to get “refunded to the original form of payment.”
In a press conference last week, Justin Trudeau acknowledged the public’s frustration when it comes to COVID-19 flight cancellations and the fact that some major Canadian airlines are refusing to offer monetary refunds to passengers.
The prime minister promised that discussions were ongoing with the country's air travel industry and that the government was working toward a solution that would mutually benefit both the public and airlines.