Let's be real here for a minute: chances are, you've always wanted to be your own boss. Or at the very least become the guru you always knew you were.
And now, you can finally realize your greatest life goal, all thanks to Shopify. This commerce platform is hiring hundreds of people across Canada - Calgary included! - and they're looking for people like you to give their merchants an exceptional customer experience.
Which basically means that you'll get to work from the comfort of your own home while supporting a thriving and growing tech company.
Shopify’s mission is to make commerce better for everyone. They're the leading cloud-based commerce platform for small and medium-sized business. The company gives you everything you need to start a business and sell your product; and in order to keep being the best in the business, they’re hiring hundreds of Customer Success Gurus to help empower entrepreneurs all over the world.
So, if you love helping people while working from home, then this is the right role for you! The job is super lively, and you get to interact with entrepreneurs from all over the world every single day.
A lot of your favourite business use Shopify to make their companies shine! Think: Kylie Cosmetics, Red Bull and Nestle. Even though it’s a worldwide platform, Shopify is a Canadian company, with headquarters in Ottawa. It powers over half a million businesses in 175 countries. Businesses use the platform to design and manage their stores across multiple sales channels like web, mobile, social media and brick-and-mortar locations, and those cool pop-up shops you’ve been going to.
Shopify empowers ambitious people all over the world - so the best part is you’re joining a thriving, worldwide tech company, without ever leaving your home!
So, what will you do as a Shopify Customer Success Guru? Gurus make building a business on Shopify easier. Customer Success Gurus are available to merchants at all times of the day, but since Gurus are located around the world, you can expect to work some pretty awesome hours!
Shopify sets up its merchants for success by making it easy and accessible to get to a Customer Success Guru 24/7. As a Guru, you would offer support through phone, chat, and email. Emergencies happen at all times of the day, and talking to a person on the phone can be the fastest way to get an answer about a problem - big or small.
That's where you play an important role as a Guru. Customer Success Gurus are at the heart of Shopify's business, and as the Guru, you'd be taking apart problems and coming up with solutions for businesses. Think of it as being a tech-savvy therapist when people need you the most!
Oh, and another awesome thing? You probably already have the skills you need to succeed as a Guru! Being a great communicator, able to work quickly, and under pressure is key to success - and if you think outside the box, that's all the better. Looking at things differently goes a long way.
Even though this is the perfect opportunity to work for a top tech company without the commute, there are so many other benefits to the role. You’ll get first hand experience on how to run your own store and get satisfaction from helping businesses all around the world solve a problem. Everyday is an exciting challenge!
Although, let's be real, the whole working from home thing is pretty great. Waking up and making your own pot of coffee, then getting to work at your own desk, no hassle? Yaass.
Plus, Shopify keeps it real. Being a Customer Success Guru isn't just tech support, it's people support - and you can do it all from the comfort of your own home. It's a real dream job!