The past 24 hours have been chaotic for the Canada Revenue Agency. The agency was forced to issue a public apology on Monday following an ongoing outage on the Canada Revenue Agency website. The agency's online services started to shut down on Sunday night, as users attempting to file their orders were greeted with error messages.
The CRA has so far been unable to provide details of when the website will be back online, informing users that they will issue an update when further information becomes available. Despite the assurance from the CRA that the issue is purely technical, news of the website outage has some Canadians worried that the agency’s online database might have been hacked and their information could now be at risk.
The CRA has yet to comment on the issue of a possible compromise, but has attempted to calm some concerned users down by responding to them on Twitter directly:
I'm sure that there might have been a security breach in the network and the system might have shut itself down to prevent the hackers getting any info like the Heartbleed hack that happen before— Farhan kamal (@Farhankamal_4) March 25, 2019
Have you guys been compromised or hacked? Let me know ASAP— TorontonIAN (@IanToronton) March 25, 2019
Is this the reason why website it down from https://t.co/8yjveDbKIM??— Munchkin (@saskprairiedog) March 25, 2019
Statement from Canada Revenue Agency
We have received information concerning an Internet security vulnerability named the Heartbleed Bug. As a preventative measure, the CRA has temporarily shut down public..
Our online services are currently unavailable. Sorry for any inconvenience. We are looking into it and will let you know when the problem is resolved.— Canada Revenue Agency (@CanRevAgency) March 25, 2019
“Due to technical issues, our online systems are currently down. We apologize for any inconvenience and are working to get them back online quickly,” read the official statement from the CRA which was posted to Twitter at 5:33 AM this morning.
As it stands right now, both accounts featured on the website’s log-in page, called “My Account” and “My Business Account”, are both unavailable to users. It is possible that the sheer volume of users, who typically sign onto the website around this time year, could’ve caused the site to crash, CTV News reports.
Stress levels are considerably high this time of year, due to the fact that the deadline to pay your taxes in Canada is April 30th.