Some of Canada’s biggest airlines are facing a potential class-action lawsuit, after failing to offer their customers refunds for COVID-19-related cancellations. The Canadian airline lawsuit, which was filed last week, involves Air Canada, WestJet, Swoop, Air Transat and Sunwing. It proposes that customers should receive a full cash refund, rather than just travel credit.\nA woman in British Columbia has committed to taking on the Canadian airline industry, by filing a class-action lawsuit against some of the country’s major air carriers.\nFiling the proposed suit on behalf of all Canadian travellers who have had flights cancelled due to COVID-19, Janet Donaldson is calling for full monetary refunds, rather than just travel credits.\nAfter the federal government closed Canada’s borders earlier this month, the country’s leading airlines have been cancelling flights and curtailing schedules, leaving many Canadians unable to take their flights or vacations.\nRather than offer a full monetary refund for these cancelled flights, the carriers have instead only offered customers the option to rebook their journey or save the funds as travel credit.\nThis, according to the proposed lawsuit, is holding the passengers’ money “indefinitely for a purchase that... (they) may or may not wish to make in the future.”\nView this post on Instagram We’ve extended our change and cancellation policy for travellers in need. Now, flights booked before April 15 can be cancelled with no cancellation fee, for a full credit towards travel completed before April 30, 2021. . . Nous avons prolongé l’étendue de notre politique de modification et d’annulation pour les voyageurs dans le besoin. Désormais, les vols réservés avant le 15 avril peuvent être annulés sans frais contre un crédit intégral applicable à un voyage effectué avant le 30 avril 2021. A post shared by Air Canada (@aircanada) on Mar 31, 2020 at 9:11am PDT\nDonaldson’s suit claims that the outbreak of COVID-19, and the subsequent effect on global travel, was “outside of the control of the passengers,” and therefore warrants a full refund.\nThe court documents also state that airlines are opting to hold on to customers’ money, despite not incurring the costs of operating the cancelled flights.\nAccording to Simon Lin, a lawyer with the law firm that is overseeing the case, Canadians are actually legally entitled to a monetary refund.\nWith potentially hundreds of thousands of affected people, he believes that it could be one of the biggest lawsuits of its kind.\nView this post on Instagram An update for our travellers. For complete details please visit the link www.flyswoop.com/news-and-press-releases A post shared by Swoop (@flyswoop) on Mar 19, 2020 at 1:00pm PDT\nLast week, the Canadian Transportation Agency (CTA) posted a Statement on Vouchers, which advised that airlines may not be required to provide full refunds "in force majeure situations."\nIt suggested that a scenario such as the COVID-19 pandemic would relieve airlines of responsibility to provide a refund, and states that a voucher or travel credit would be considered appropriate, “as long as these vouchers or credits do not expire in an unreasonably short period of time.”\nHowever, according to Lin, this is simply a recommendation and is not legally binding.\n“You can’t in broad strokes say everything is ‘force majeure’ and cancel every single contract out there,” he explained to VICE.\nRecommended Video: Justin Trudeau Shared A Thread Of COVID-19 Good News & It's The Boost We Needed\nView this post on Instagram As part of our ongoing efforts to protect our employees and customers during the COVID-19 pandemic, we will be suspending all southbound flights from March 17th – April 9th. Our focus is on bringing our customers home and we have already begun repatriation flights. Customers who are cancelling flights are eligible to receive a future travel credit. For more details, please visit our bio link. Dans le cadre de nos efforts continus pour protéger nos employés ainsi que nos clients durant la pandémie de la COVID-19, nous suspendrons tous les vols vers le Sud ayant lieu entre le 17 mars et le 9 avril. Nous nous concentrons sur le rapatriement de nos clients et nous avons déjà commencé à opérer des vols en ce sens. Les clients ont droit à un futur crédit voyage. Cliquez sur le lien pour en savoir plus. A post shared by Sunwing Vacations (@sunwingvacations) on Mar 16, 2020 at 2:52pm PDT\nFor the time being, Donaldson must wait for a federal judge to consider her case.\nIf the case is decided to have merit, anybody who bought an air ticket before March 11, 2020, set to travel after March 13, 2020, will be one step closer to receiving a full monetary refund.\nA representative from Sunwing told Narcity, “We are unable to comment on an ongoing legal matter, however, we have been very clear that the decision to suspend all flights was made as a last resort.”\nAir Transat explained, "We do not have any specific comments regarding the lawsuit per se," but added, "We do believe that, in such a force majeure situation ... we do not have to issue a full refund for travels that have not been completed."\nAir Canada has not yet replied to Narcity's request for comment.\nWestJet and Swoop declined to comment on the lawsuit.\nFor now, the proposed class action covers all passengers who had booked tickets with any of the mentioned airlines.\nAccording to EvoLink Law Group, all affected people will be automatically included in the case, should it become certified. Therefore, no action is required at this time.