Nobody’s happy when public transit goes wrong. However, Ottawa LRT, the city’s new transit system, has gotten so bad that immediate action seems necessary to address the issue. According to CBC, Ottawa city councilors made calls for an emergency meeting to deal with the ongoing problems plaguing the city’s transit system but were denied.

CTV reported that councillors Catherine McKenney, Riley Brockington, and Carol Anne Meehan requested an urgent assembly of the city's transit commission ahead of its scheduled meeting on November 6, 2019, in reaction to the widespread backlash the new system has received from commuters.

"We've been kept in the dark about the problems. We don't know what's being worked on. We don't really know the extent of the problems, and we have no way to answer our constituents' complaints," Meehan told CBC. "We want to know what's going on so we can adequately address that."

The city’s new Confederation Line first launched back on October 6, 2019. Since then, it has been routinely bogged down by breakdowns and cancellations. The near-constant malfunctions alongside corresponding changes to numerous OC Transpo routes have left disgruntled customers to take to Twitter to share their horror stories about the new system.

“On an eastbound LRT train right now. The doors in the back half of the train refused to open at Parliament station, so everyone in that part of the train had to stay on board for an extra stop (doors opened properly at Rideau),” wrote one Twitter user about a recent commuting experience.

“Other than the unexplained smell in several stations, unreliable service, overcrowded platforms, non-existent communications during disruptions, slippery stairs, lack of transparency and cost overruns, I’d say Phase 1 has gone swimmingly well,” wrote another.

The situation has forced some commuters to turn back to their own cars rather than risk a shaky trip on public transit. 

One user even stating, "I used to drive; then, this summer, started taking the bus, then bus + LRT until Oct 9th. I love the LRT but the bus connections are too unreliable. Back to the car for me. Maybe I'll try again in a month or two."


Despite the calls for more immediate action. It would appear as though those seeking answers regarding the new system will be forced to wait until November 6, 2019.

There are stories everywhere. If you spot a newsworthy event in your city, send us a message, photo, or video @NarcityCanada on Twitter and Instagram.

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