Living in Toronto has many perks, and one of them is our airport. It turns out that the Toronto travel hub is a big deal. Passengers casted their votes, and Toronto Pearson Airport won the title of the best major airport in North America for the third year in a row.

In case you were wondering, a major airport is one that serves over 40 million customers a year, and Pearson won the top title for customer experience

The data came from Airports Council International (ACI) World. The company opened up a poll for the ACI World's Airport Service Quality (ASQ) program and asked real passengers their opinions on the major airports that they travel through in North America. 

The questions are based on the customer experience of travellers.

According to the news release, Toronto Pearson made some upgrades to their services in 2019, which may be what kept them on top for the year.

For one, they added 26 new retail stores for people to browse while waiting during those long lay-overs. They added some top-tier names to their duty-free stores, such as Chanel, Hugo Boss, and more. They even added TV lounges in both terminals, which is the perfect way to relax pre-flight. 

Not only did they work hard to make amenities as available as possible, but they also made the airport more accessible. 

According to the press release, there are now special assisted changerooms for passengers with mobility restrictions.

There are even post-security screening pet relief areas. So you can cuddle up with puppies while waiting for your flight. 

"These are part of an overall focus on providing more choice and ease in the passenger experience for persons with disabilities," says their press release.


The airport services aren't the only things they improved on in 2019. Flight services were also expanded significantly.

Expanded flight services to India
Italythe United StatesMexico City and the Philippines were added.

On top of that, passengers benefited from new direct flights with Air Canada to Quito, Ecuador and WestJet to Barcelona, Spain.

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