A credit union in Vancouver underwent a complete service shutdown for three days, and complete chaos ensued. Vancity, also known as Vancouver City Savings Credit Union, experienced an online services outage that shut down its online systems for several days last week. They are the largest community credit union in Canada and offer banking services to many people throughout the Greater Vancouver Area. 

READ ALSO: These Are The Best Cities For Jobs In Canada Right Now And Toronto, Vancouver And Montreal Didn't Even Make The List

Unsurprisingly, people freaked out, because this meant a lot of things for a lot of people. The credit union has over 525,000 members in B.C. and this power outage resulted in none of them being able to log onto their online accounts, do online transactions, make e-transfers, pay online bills, or see their account balances, according to CBC News. Simply put, it caused a huge mess. 

One of the biggest issues the outage caused was inteferring with people paying their bills on time. The credit union said in a tweet that they had contacted companies about the service disruption. Many had tweeted at the credit union that they were unable to pay their bills on time or take out money. 

Reddit user butternut1234 commented, "One of the most embarrassing things I have seen in a long time. No transparency, and the same talking points have been used for 3 days straight now. Switching banks the first second I have access to my money and account". His comment got 41 points. 

READ ALSO: Canadians Are Sharing Their Best Tips On Reddit For Surviving Winter In Canada And It's Brutal Yet Hilarious

On the other hand, some stood up for the credit union. Reddit user yzfr1604
commented on this Reddit thread, "
Give them another chance, lighting usually doesn’t strike twice. Maybe have a backup account somewhere else and keep some cash on hand." His comment got 31 points. 

So what caused the three-day service outage? The credit union has stated that it was not due to a virus or security hack. However, the specific reason appears to be still unclear and vague. "We are committed to get to the bottom of this issue," said CEO Tamara Vrooman in a video statement about the incident. "While we will need to conduct a thorough investigation to be certain, we believe it has something to do with the interface between our multiple systems."

Their banking system is currently back up and running, but the situation has left many wondering if they should switch banks. Several debates about it took place on Reddit, where many people stated that they would be leaving Vancity after the outage. Some did defend the credit union, but not everyone was so quick to forgive. 

People have also took to Twitter to discuss their frustrations, with many expressing that they would be leaving the credit union. Some shared their horror stories due to the outage. Check out some of the tweets below. 

CEO Vrooman told CBC News that "Vancity will cover late fees and interest incurred due to the outage to 'keep our members whole' and that "Vancity was reaching out to credit agencies to make sure members' credit scores were not adversely affected."

However, these efforts may be too little, too late as many have expressed on the Internet that they will be taking their money elsewhere. 

Comments are now closed.
Account Settings
Share Feedback
Log Out

Register this device to receive push notifications