Hacks and breaches happen quite often that sometimes it's not surprising to hear that something has been hacked. However, when almost half of Canada's population could be affected it's a big deal. A LifeLabs data breach has put the personal information of 15 million Canadians at risk.
LifeLabs, the leading medical lab test provider in Canada, announced that it recently found out about a cyberattack that allowed hackers to gain access to its computer systems, which stored customer information.
The information on the 15 million Canadians they have includes the names, addresses, emails, logins, passwords, dates of birth, health card numbers, and lab test results.
Of the people who could've had their information accessed, the majority are in Ontario and B.C. with only a few customers in other locations in Canada.
According to LifeLabs, the risk to customers resulting from this cyberattack are low and that its cybersecurity firms haven't found any customer data put out online.
To get the data back, a payment was made with the approval of experts who are familiar with cyberattacks and negotiations with cybercriminals.
"I want to say I am sorry that this happened. As we manage through this issue, my team and I remain focused on the best interests of our customers. You entrust us with important health information, and we take that responsibility very seriously," said Charles Brown, president and CEO of LifeLabs, in an open letter about the data breach.
For lab test results that could've been accessed by hackers, investigations by LifeLabs show that there are 85,000 impacted customers located in Ontario from 2016 or earlier.
Also, the investigations show that any instance of health card information being accessed was from 2016 or earlier.
"While we've been taking steps over the last several years to strengthen our cyber defenses, this has served as a reminder that we need to stay ahead of cybercrime which has become a pervasive issue around the world in all sectors," said Brown.
LifeLabs has jumped into action to fix this problem by securing the affected data systems, strengthening systems so that nothing happens again, working with investigating law enforcement, and offering cybersecurity protection to its customers.
Even though the system issues that allowed the hackers to get in have been fixed and more safeguards have been put in place, this still isn't something that anybody wants to hear.
If your lab test results were impacted, LifeLabs will be contacting you directly.