Bell Is Now Also Under Fire For Encouraging Employees To Lie To Customers To Get Sales
This is just awful.
While door to door sales have been banned from Ontario, ex Bell employees are coming out of the woodwork to let consumers know that door salesman aren't gone yet and they're. In fact, the employees at Bell trying to sell you products may not be just slyly avoiding discussing negative parts of a product or package, but could be outright lying to you to score a sale.
The information comes from an ex-representative for Bell who left the company and is trying to warn consumers. Krys Weiss, the man in mention, regrets his actions that came as a result of needing to hit high sales quotas and earn a good commission.
Before the door-to-door sales tactic had been banned in Ontario, Bell used to outsource the jobs to other third party companies. From there Krys got his job at Bell and worked as a salesman. He said that during his shifts, he was expected to visit at least 60 houses and sell Bell products. In those visits, he "wasn't telling the whole truth" and "was only telling the small things and leaving out the big things that could be potential harm for them."
How far did he go? Weiss says his most shameful offence was convincing an elderly woman, who had told him she didn't have or know how to operate a computer or use the internet, to purchase a TV, home phone and internet package so he could get triple the pay. Admitting, that he "wasn't doing the right thing."
Weiss isn't the first employee to come out about Bell's influence on adopting shady marketing tactics. Other employees have admitted to having mislead customers specifically on the prices of items and plans. A former sales representative based in New Brunswick stated he was "trained to tell customers their price was guaranteed, when in fact, Bell's terms of service allow the company to increase prices during a contract."
While it might seem that door-to-door sales practices being banned will effectively end these underhanded sales practices, the ban doesn't include telecom companies. Meaning that Bell employees are able to still do door-to-door sales because the ban only covers items like air conditions and water heaters. So over at Bell, it's business is as usual.
The reason the issue mainly regards door-to-door sales is because there is no physical contract in writing at the time the customer signs up. Rather it's all done verbally, meaning employees can swear up and down that a price isn't going to change, or that it's lower than it is, but at the end of the day there is no proof for customers to bring to Bell after the fact.
While ex-Bell sales representatives have been coming out and apologizing for their actions, for many of their victims it's too little too late. So next time you see a Bell sales rep knocking at your door, it's probably best to just leave the door shut.
Source: CBC Canada