It was announced on Wednesday that Air Canada had been named the ‘Favourite Airline of North America’ in a survey of global millennial travellers. According to the news release, the airline was considered to be the ‘best in travel’ across a multitude of categories in North America, voted for by travellers aged between 25–40. While this sounds like an achievement for Canada’s largest air carrier, some Canadians don’t feel like Air Canada is a worthy winner.
The airline was presented with the ‘Favourite Airline’ award at the 2019 The Trazees Awards, which recognizes the best in travel across a broad range of categories, voted for by the readers of the popular web publication of the same name, trazeetravel.com.
Readers of the web publication, which is aimed at millennial travellers, voted for their favourite airlines between December 2018 and March 2019 and concluded that Air Canada was the most deserving in North America. The 'Best International Airline' award went to American Airlines, while the 'Favourite Aircraft Type' award was snapped up by the Airbus A350.
After winning the award, Vice President of Product at Air Canada, Andrew Yiu, said, “We are honoured to receive this important recognition from millennial travellers around the world, the fastest growing travel demographic."
In a tweet on Wednesday afternoon, the Air Canada official Twitter page acknowledged the award, writing, "We are pleased to be named Favorite Airline in North America in a survey of global millennial travellers"
This wasn't the first time this summer they've put out a tweet like this either. Back in June, Air Canada announced that they had won the Skytrax award, tweeting, "Thanks to you, we were named Best Airline in North America, for the 8th time in 10 years."
However, despite these wins, some passengers don't agree. I fact, one Twitter user wrote, “Fake news. Your airline is truly dreadful. Rude staff, cramped planes and an obvious loathing of your customers. Flown with you once, and never again.”
Another responded to say, “What?????How?!?!? Anyone who has ever flown Air Canada will find this impossible to believe. It is literally the worst airline I have ever flown, out of dozens of airlines in dozens of countries. Air Canada flight attendants are the most rude, unhelpful employees in the world.”
A number of other tweets made reference to the story of a woman who reportedly recently fell asleep on an Air Canada flight, and woke up to find that she had been left alone and locked in a dark, empty, landed plane.
Despite the negative responses on Twitter, there's no denying that according to Trazee and Skytrax, Air Canada is ‘North America’s Favourite Airline’ of 2019. The airline was also named as Global Traveler's ‘Best Premium-Economy Class’ and ‘Best for Onboard Entertainment’ at the 2019 Skytrax awards.