Over 3,000 Complaints Were Filed In 2 Months About Canada's Airlines Denying Compensation
People aren't getting compensated for delayed or cancelled flights.
When you're travelling you never wanted to see the words cancelled or delayed next to your flight on a status board. Unfortunately, that actually does happen to a lot of people. While new rights were supposed to protect passengers, that's not always the case. Air passenger protection regulations violations by some airlines in Canada are being investigated after more than 3,000 complaints in less than two months.
The Canadian Transportation Agency (CTA) got 3,037 complaints from people all over the country about airlines like Air Canada, WestJet and Air Transat when it comes to the new rights for passengers.
All of those complaints came in between December 15, 2019, and February 13, 2020, a period of a little less than two months, and the CTA has reviewed every single on of them.
A letter from the CTA said that "the Agency has concluded that this is too large a number of complaints to be examined in a single proceeding, with the Agency's existing resources."
So, there is an official inquiry that is looking into 570 of those 3,037 complaints.
It's investigating claims made by passengers that Canadian airlines WestJet, Air Canada, Sunwing, Air Transat and Swoop along with United Airlines either didn't tell them or were unclear as to why they weren't being compensated for delayed or cancelled flights.
The inquiry is also looking at claims that those airlines didn't accurately explain to passengers why flights were delayed or cancelled.
According to the CBC, these complaints received in barely two months are equal to about 40% of all of the 7,650 complaints related to unhappy passengers the CTA got in its most recent fiscal year.
The new regulations were introduced on December 15, 2019 and mandated that airlines have to pay up to $1,000 in compensation to passengers for flight delays or cancellations that are within the airline's control and not related to safety.
If a carrier denies a passenger's compensation, it has to explain why the decision was made.
Global News, which obtained details of most of the complaints being investigated in the inquiry, reported that most of the dissatisfaction is with Air Canada.
The carrier was followed by Sunwing, WestJet and then Air Transat.
If you want to know what your rights are when you're travelling by air like what situations get you compensation and how much, check out the CTA's website.