Canadian Airlines Are Being Hit With Massive Fines For Not Telling Passengers Their Rights
The airlines are facing fines totalling $45,000.
For the past few months, popular Canadian airlines such as Air Canada and WestJet have been working towards meeting with the new laws that were put in place to protect Canadian travelers. However, it seems that these new Canadian laws aren't being followed as planned, as multiple airlines haven't been properly informing their passengers of these new rights. Now, some Canadian airlines have been fined $45,000.
Back in, the federal Minister of Transport announced new rules that were being put in place to help protect Canadian travelers when it comes to delays, cancellations and baggage damages.
Some of these updated 'Air Passenger Protection Regulations' that started to take place in July allow passengers of airlines to receive up to $2,400 if they are bumped from a flight, or $2,100 for lost damaged or luggage. While the rest of the laws will be enforced by the end of December.
Now, nearly two months after these new laws have been put in place, CBC states that Canadian airlines are already being fined for not properly upholding these new rules.
According to CBC, these are the first fines that the Canadian Transportation Agency are handing out since the new protection regulations took place, forcing the airlines to pay $45,000 for failing to display notices about new passenger rights at Canadian airports.
According to the Government of Canada website, signs must be displayed at the check-in desk, self-service machines and boarding gate to allow passengers to know that they have new rights.
Under new regulations, the sign must read, “If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website."
However, WestJet, Air Canada, and Air Transat all failed to display these signs at Canadian airports and are paying the price totaling up to $45,000 worth of fees.
WestJet is being hit the hardest as is being fined $17,500 for not displaying signs at airports in Halifax, Calgary, Edmonton, and Quebec City.
This isn't the first time that airlines have been charged for their lack of signage either. Last month, Air Canada was forced to pay an Ontario coupleafter there was a lack of French sings on the aircraft.
All airlines have told CBC that they are currently working on reviewing these allegations and ensuring that proper signage will be present in the future.