Canadian Tire's Website Is So Overwhelmed That It's Almost Constantly Crashing
The site has been down since Saturday, due to "unprecedented" demand.
If you were planning a DIY or gardening project this week, you might not be able to get your supplies from Canadian Tire. After the Ontario Government announced last week that the company would no longer be able to provide in-store shopping, the Canadian Tire website has been completely overwhelmed. Due to the unusually high number of online customers, the site has become almost impossible to access.
On April 4, the Ontario Governmentof non-essential stores and services in the province, and didn’t make the cut.
While curbside pickup and online delivery is still available, both within Ontario and across Canada, the sudden surge in demand for the company’s products has been causing total havoc on their website.
Since Saturday, when in-store shopping was banned, the site has been almost constantly crashing, with many users not being able to access the webpage at all.
On Monday morning, the website was inaccessible; however, there was a notice that read, “Due to these unprecedented times, we are experiencing a higher than normal volume of traffic to our website.”
The message continued, “We want you to know we are here for you, and to assure you that we’re working hard to bring you the essentials you need.”
The site’s notice goes on to explain that their busiest online times are between the hours of 9 a.m. and 5 p.m.
For those looking to access the site, they recommend returning again after 6 p.m. or waiting on the page until it becomes available again.
Additionally, the message advises customers that many stores are now accepting orders via phone, and items can be collected through curbside pick up or shipped to your home.
“Thank you for your patience,” the statement adds.
Store locations are provided here.
Frustrated online shoppers have been taking to social media to complain about the company's overwhelmed site.
One Twitter user wrote, "Great to see Canadian Tire's website has already crashed on Day 1."
Another added, "With Canadian Tire closing at midnight panic shoppers crashed the website with too much traffic."
Narcity has reached out to Canadian Tire for comment; this article will be updated when a response is received.
The company, which has 203 locations across Ontario, will keep all stores closed for at least 14 days, as per the new provincial order.
The Auto Service Centres and Gas+ locations remain open and operational.
In the meantime, shoppers can attempt to access the online site, or simply put that DIY project on-hold.
It seems some Canadians just can’t live without Canadian Tire!