It was another morning of Ottawa LRT delays and crowded platforms for Ottawa commuters this Friday. According to Ottawa Transpo, the delays began on O-Train Line 1 at 7:30 a.m. as a result of an immobilized train between Rideau and Parliament stations. Travellers were advised at 7:45 a.m. that R1 bus service was being implemented between Lyon to Rideau due to the out of commission train.
At 8:00 a.m., all stations and platforms on O-Train Line 1 were finally opened. However, delays were still expected to affect the route in both directions. At 8:20 a.m., it was reported that all Line 1 service had returned to normal with minimal delays to be expected.
However, passengers on the LRT system disputed the Ottawa Transpo’s account of the events, suggesting that the public transit agency was providing misleading details about the delays.
“How about you be honest? Severe delays on westbound Line 1. Currently, passengers are not being allowed on to the ramp at Blair Station. Please allow yourself an extra 30-40 minutes,” wrote one frustrated traveller.
“Platforms at Tunney’s are completely full up to stairs,” added another.
A spokesperson for Ottawa Transpo did respond to a few complaints, reassuring customers that three trains were on their way to accommodate the stranded passengers.
However, that didn’t stop commuters from taking to Twitter to share photos of their situation, many of which depicted overcrowded platforms and stations.
According to Global News, top city officials issued formal apologies on Wednesday for the disastrous start to Ottawa’s light-rail transit system.
However, the head of OC Transpo refused to provide a timeline on when the most significant problems plaguing the $2.1 billion Confederation Line would be resolved.
An elderly woman was rescued on the same day as the meeting after falling onto the LRT tracks. Luckily, a staff member was able to hoist the woman to safety, just moments before the train pulled into the station.