A Toronto woman is now claiming that she was removed from an Air Canada flight after some passengers complained about the presence of her emotional support dog. Marilyn Borchiver, who has fibromyalgia, says she was removed from a plane to Palm Springs, California after people protested the dog due to allergies.

Global News reported that Borchiver spoke with Air Canada staff responsible for passengers with medical needs and presented documentation, which included immunization records and a letter from a psychotherapist about her need to travel with Scooter, her cherished dog.

According to Mayo Clinic, "Fibromyalgia is a disorder characterized by widespread musculoskeletal pain accompanied by fatigue, sleep, memory, and mood issues."

Borchiever states that she became involved in a dispute with at least one passenger after comments were made about her dog being aboard. 

Air Canada personnel then contacted officers to remove Borchiever and her dog from the aircraft. 

Peel Police told Global that removing Borchiever from the aircraft was a customer service issue. 

However, under the new Air Passenger Protection Regulations, it is stated that a person cannot be removed from an aircraft unless it is a safety issue. 

Narcity has reached out to Air Canada for further comment but has yet to hear back.

However, this isn't the first time Air Canada has made headlines. 

A Quebec woman claimed to have been left “mentally and financially devastated” back in August, after her and her daughter were removed from an Air Canada flight and ended up paying nearly $8,000 to return home.

According to the woman, Air Canada failed to notify the pair that they were banned from flying with the airline, resulting in further humiliation and embarrassment when they tried to board their flight home.

Back in May, the federal Minister of Transport announced new rules would be implemented to help protect Canadian flyers when it comes to delays, cancellations and baggage damages.

However, several of the new Canadian laws were reportedly ignored by multiple airlines, who failed to inform their passengers of their new rights properly.

Air Canada was forced to pay an Ontario couple the sum of $21,000 for language rights violations due to a lack of French signage on the aircraft.


There are stories everywhere. If you spot a newsworthy event in your city, send us a message, photo, or video @NarcityCanada on Twitter and Instagram.


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