Toronto is a magical place - between the city's large selection of acclaimed restaurants, the diverse entertainment, the thriving tech scene, and sports teams, Toronto has firmly solidified ourselves as one of the best cities in the world. Toronto was even ranked the best city to find back love in February. But, apparently, our airports need some work. According to a recent study, Toronto’s Billy Bishop airport was ranked one of the worst in the world

The annual rating was conducted by AirHelp, an organization centred on air traveller’s rights which helps passengers get compensation when flights are delayed or cancelled.
The ratings are based on several defining factors - service quality, on-time performance, as well as food and shopping selections. According to Bloomberg, service quality makes up for a large portion of the rating, taking up 60% of the score.

Billy Bishop came in 124th place on the list, just after the London Gatwick Airport. Those ranked below Billy Bishop include Porto Airport in Portugal, Paris Orly Airport in France, Manchester Airport in the United Kingdom, Malta International Airport in Malta, Henri Coanda International Airport in Romania, among others.

AirHelp also previously listed Toronto's international airport, Pearson, as one of the worst airports for timeliness and performance, ranking it 108th out of the 132 airports including in its report.

But, Billy Bishop has also received positive global recognition recently. Back in April, Private Fly, a global private jet charter company, released their own top 10 list this one focused on the "Most Scenic Airport Approaches" list. Billy Bishop Airport was ranked the eighth most beautiful airport to land in, marking the fifth year in a row that the airport ranked in the top 10 on the list.

"Looking out the window as you arrive in Toronto you see Lake Ontario, the boats and yachts peacefully gliding across the water, the epic CN Tower and all the greatness of the city," stated a glowing review on Private Fly. 

Scott Mayerowitz, executive editorial director at travel website the Points Guy, expressed his personal disbelief over the airport's low global score to Bloomberg. Mayerowitz cited the airport’s popularity amongst business travellers, who prefer its convenient location. Compared to Toronto’s other airport, Pearson International, which is actually located in Mississauga, a nearly 45-minute drive from Toronto’s downtown.

AirHelp's global ranking included the following airports in the top ten:

  • 1. Hamad International Airport, Qatar (DOH)

  • 2. Tokyo International Airport, Japan (HND)

  • 3. Athens International Airport, Greece (ATH)

  • 4. Afonso Pena International Airport, Brazil (CWB)

  • 5. Gdansk Lech Wałęsa Airport, Poland (GDN)

  • 6. Sheremetyevo International Airport, Russia (SVO)

  • 7. Changi Airport Singapore, Singapore (SIN)

  • 8. Rajiv Gandhi International Airport, India (HYD)

  • 9. Tenerife North Airport, Spain (TFN)

  • 10. Viracopos/Campinas International Airport, Brazil (VCP)

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