Yesterday Tim Hortons unveiled their first ever loyalty program. Just one day later though, Canadians are already reporting problems with the new Tims Rewards program, whether they're using the card or the app.
For those of you who don't know yet, Tim Hortons launched their rewards program yesterday that gives you a free coffee, tea, or donut after seven eligible purchases. They have physical cards that you can scan to get your rewards or they also have it available through their mobile app and you can scan your phone at the store to get the rewards.
While Canadians are very excited about this new loyalty program, unfortunately for some people the system isn't working at all. Whether they are trying to get collect rewards with the card, scan the app at the store, or even get a card they are having problems. Even when I tried to get the app and see what Tims Rewards are all about I had major problems.
Every time I opened the Tim Hortons app I couldn't get past the log in page before the app crashed completely. I tried updating and even deleting the app and reinstalling it three times and still no luck. That means I can't access Tims Rewards on mobile at all, no matter what I do.
I'm not the only one coming across issues with the new Tims Rewards though and the app crashing isn't the only problem people are having. Canadians have taken to Twitter to share the various problems they've encountered with the new loyalty program since it launched yesterday.
Tim Hortons reward program update.— Keith (@Keith40438947) 21 March 2019
ITS NOT WORKING #coffee. #doubledouble. #timhortons. #rolluptherim
Was informed this morning at a drive through that they are not scanning because some of them don’t work so they have been told not to scan any.
Some people are having problems with the physical cards themselves.
Got Tim Hortons reward card yesterday. Tried to use card this morning. Nope. System down for card. Said I should have it on my phone. K why give out cards?— Patricia Allen (@DugsLadyP) 21 March 2019
@TimHortons_CA The new rewards card I was given has issues.Not sure what or if the codes don't work but the card I registered says there is an issue with the card.When I go in Friday morning on my way to work the tims location will be getting card back— Geoff (@UnitedNfld2175) 20 March 2019
While others seem to be having trouble with the program when they try to use the mobile app.
Has anyone registered a physical Tims rewards card on the mobile app yet? Keep getting an error that says there's a problem with my card, and idk if it's just the rewards system being wonky on the first day or if my first two purchases don't count 🤣— Andrew Saunders (@ASaunders87) 20 March 2019
@TimHortons Your mobile ordering was down this AM, so used the mobile app Scan to Pay, but it didn't record a Tims Rewards purchase. How does this work, do you have to scan both barcodes for Pay and Rewards?!?— Joe Taiabjee (@joetek) 21 March 2019
Some people have even claimed that they've had problems with Tim Hortons staff who aren't yet trained on the new rewards system.
blamed me that she didn't know i needed to scan the app and i missed the reward and if i wanted to use it i needed to say so. despite... already telling her...... ok sis— piss lord of shit mountain (@pgroseum) 21 March 2019
Hi @TimHortons I applaud you for developing a #timsrewards program. Sadly some staff not trained and have no idea how to scan a rewards card on the mobile app. #EatonsCentre. So far, no luck collecting towards freebies— Brian Ellis (@BrianEllis1) 20 March 2019
None the less, it's still early in Tims loyalty program, meaning if there are any kinks relating to the problems some customers are experiencing, the company has time to figure them out. On top of that, a lot of Canadians are still overwhelmingly excited about the new Tim Hortons rewards.