Spotify has announced an exciting exclusive gift to its members, but not everyone's able to get in on it. Spotify's Google Home Mini offer is being criticized by family plan members for limiting eligibility to premium members only. Both new and existing Spotify premium plan members - who pay for an individual, $10 monthly membership - can take advantage of the promotion until May 9th, 2019.
"For a limited time, Spotify Premium includes a Google Home Mini. New and existing account holders paying $9.99 CAD/month are eligible to redeem a Google Home Mini from the Google Store," says Spotify on their website. Spotify also stated that the free gift must be redeemed by May 31st, 2019.
The company has received countless complaints from customers via social media, questioning Spotify's decision to exclude family plan members from the promotion. The promotional offer's restrictions are particularly frustrating for customers on the family plan, since the family membership costs more than a premium plan at $14.99 a month.
Here is what Spotify customers are saying about the Google Home Mini promotional offer's eligibility restrictions:
@Spotify can u get the google home mini with the family plan?— Brooklyn Stringer (@Brooklyn Stringer)1554894006.0
Everyone out here on @Spotify getting Google Home Mini's but because I pay more for a family plan, I don't qualify.… https://t.co/48TXwddMmh— Tyler Bennett (@Tyler Bennett)1554883550.0
@SpotifyCares I have the Spotify family plan can I still get the google home mini or do I have to downgrade to be eligible?— Reece Ellert (@Reece Ellert)1554882922.0
Well @Spotify is a joke. Because I have a premium family plan rather than a premium stand alone plan I don’t qualif… https://t.co/bBhfABGRUs— Mike Reinhart (@Mike Reinhart)1554873478.0
I saw that that there’s a promo for spotify that if you have the $9.99/mo premium, you can get a google home mini f… https://t.co/p0vra4lZTB— Nic (@Nic)1554869429.0
@SpotifyCares hi @Spotify I am sure this was just an oversight on your part but I am not too happy that I am not ab… https://t.co/hRLOSQcn7Z— Pixels for Dollars (@Pixels for Dollars)1554867828.0
@Spotify Let the Canadian family plan premium users get a Google home mini too! I know it is a discounted account b… https://t.co/2pMnCc1muf— Adriana Faber (@Adriana Faber)1554864581.0
In response, Spotify's customer service Twitter account has assured family plan customers that their feedback is being recorded and sent to the "right folks":
@songisdelicate Hey there! At the moment, the Google Home Mini is only available with standalone Premium subscripti… https://t.co/xe3zEYtAAE— SpotifyCares (@SpotifyCares)1554899018.0