Following a giant outage that left Canadians across the country without phone and data services this week, a Rogers credit has been offered to affected customers.
The company explained that the April 19 outage was caused by a recent Ericsson software update and promised that it was working to ensure this would not happen again.
Editor's Choice: Rogers Is Giving Customers Free Credit To Make Up For The Huge Outage Across Canada
A credit equivalent to yesterday’s wireless service fee will be applied your May bill. This will be done automatica… https://t.co/LnQKw6QpZD— Rogers News (@Rogers News) 1618948899.0
In a notice shared on April 20, Rogers confirmed that services were fully restored and data, SMS and voice calls should be operating as usual.
After apologizing for the outage, the company revealed that they would be offering affected customers a credit for the inconvenience.
Here's what you need to know about claiming it.
How do I get the Rogers credit?
For the majority of customers, the credit equivalent to Monday's wireless service fee will be applied automatically to their May bill.
No action is required by the customer and it will be shown on their billing statement dated on or after May 1, 2021.
Prepaid customers who are on a monthly or annual plan will get a credit based on one day's worth of their service fee, Rogers explained.
Again, this will be done automatically and no action is required by the customer.
How much can I get back?
The credit is calculated based on an individual's wireless service plan as of April 19, 2021.
Each customer will receive a credit equivalent to the cost of one day's service fee, which will vary depending on how much an individual's current plan costs.
“If you have any discounts on your wireless account, the credit will be based on the before-discount cost of your service plan," Rogers explained.
Canadians who have already received a refund in relation to the same outage will not be double-credited.
