Commuters into the downtown core had an unpleasant start to the workweek today. GO train delays plagued Lakeshore West trains on Tuesday morning after a signal problem at Bronte-Appleby. Delays of over 60 minutes, cancellations and schedule changes were apparently made worse because no explanations were provided.
Passengers complained that the transit service left them in the dark about the cause of the delays. Metrolinx did appear to be updating customers via Twitter, but it is uncertain whether they made announcements on the trains. Many people are even demanding refunds after today's messy morning commute.
@GOtransit @watsallthisthen @GOtransitLW I've been sitting on this train since 6:53am. We've been stuck inbetween A… https://t.co/AqRbuITbLa— miss jorman (@miss jorman)1567511631.0
@GOtransit Boarded the LW train from Aldershot at 6:53am and am currently still stuck between Appleby and Bronte. I… https://t.co/yTBgnR1TuV— miss jorman (@miss jorman)1567511442.0
@GOtransitLW Ok but what about the customers already on trains. If there were issues, why weren’t these cancelled?… https://t.co/FyGgN6SXgs— Lauren Vastano (@Lauren Vastano)1567514336.0
@GOtransitLW Well I will missed my big client meeting. Been sitting on the train for almost an hour now 🤦♂️— Kuys Juan (@Kuys Juan)1567514433.0
@Metrolinx Are you going to compensate us for this or refund the trip? Your service is expensive enough! We should be compensated— Soul (@Soul)1567515248.0
@Metrolinx The complete lack of communication to passengers on board has been the worst I’ve seen. And I’ve been st… https://t.co/ijWAJXFGyC— Stewbot (@Stewbot)1567515589.0
@GOtransitLW You know everyone’s returning to work/school after labour day this is the busiest day back in months,… https://t.co/CMG7zkFJ2y— Carmen (@Carmen)1567514820.0
@GOtransitLW I’ve been stuck at Appleby for 1 hour 20+ minutes now. This is awful and barely any information provid… https://t.co/avCH3eNXVC— Ray C (@Ray C)1567514643.0
Unfortunately, delays weren’t the only problem that commuters dealt with this morning. According to CP24, the TTC reported that PRESTO reloading machines were not accepting credit or debit payments in the early hours.
Metrolinx has since apologized for the PRESTO glitch. “We know it's been a rough first day back to school/work, but we are working as quickly as possible to fix the Lakeshore West and PRESTO issues. We hear your frustration and appreciate your patience.”
As for this morning's GO train delays, the issue was eventually resolved, although delays are still expected.
“Good news: The signal problem on LSW has been fixed. Delays, some over 60 minutes, cancellations, and modified trips will still remain until we can get back on schedule. We know your time is valuable and understand your frustration. We thank you for your patience.”