There's nothing more stressful than flight-related mix-ups. From lost luggage and missed flights to delays and gate changes, there's a whole lot of room for error when you catch a case of the travel bug. Unfortunately, a plane full of passengers found themselves in a pretty stressful situation on a Flair Airlines flight to Toronto stranded in Winnipeg for 24 hours.
The flight began in Abbotsford, B.C. and was en route to the 6ix when it unexpectedly landed in Winnipeg at 12:48 p.m. local time on Sunday, January 5.
The reason for the emergency landing and resulting delays was a “set of interior ceiling lights not working,” according to a statement sent to Narcity from Flair CEO, Jim Scott.
The statement also outlines a general timeline of what occurred after the landing. Apparently, the malfunction was thought to be a “simple fix.”
Just under an hour after landing, the passengers were notified of a delay and updates were given again at 3:05 p.m. and 4:51 p.m.
About five hours after the flight landed in Winnipeg, the passengers were given food vouchers and told they would be departing at 11:30 p.m., according to the airline.
As you may have guessed, the flight did not take off at that time either.
In fact, the delay notices continued, saying the flight would be leaving at 12:30 a.m., 1:30 a.m., 2:50 a.m., and 8:00 a.m. The final departure time was 2:00 p.m. on Monday, January 6 — over 24 hours after the plane had initially landed in Winnipeg.
According to the statement, anyone who requested their luggage or asked for a hotel room had their wishes granted.
CTV News spoke with some of the passengers on the delayed flight. One man felt he was lacking information and assistance for the first 12 hours of the long-winded delay.
That passenger chose to book with another company midway through the Flair delay. According to CTV News, the passenger wasn’t given any vouchers, wasn’t put on a different flight when he asked, and was directed to a customer care phone number that closed at 8 p.m.
Another passenger missed his check-in for military training on account of the delay, said CTV News.
Though we've all had unforeseen circumstances affect a flight in some way or another, a delay of this magnitude is almost unimaginable.
"In the end, the flight was delayed 24 hours and Flair Airlines sincerely apologizes to our passengers for this delay," wrote the airline.
Some companies are paying passengers for headaches like lost luggage or delays. Sadly, this doesn't apply to discounted ones like Flair.