Luggage Is Getting Lost & Delayed At Canadian Airports & Here's What Travellers Need To Know
Photos and videos shared online show the chaos at airports' baggage claims.👇
Pack light, travellers! Passengers' luggage keeps getting lost and delayed at Canadian airports and people are sharing photos and videos of the chaotic scenes at baggage carousels.
According to a report from CBC News, missing baggage is the latest problem to plague major airports in Canada, following weeks of flight cancellations, delays at security checkpoints and long lineups.
Some passengers have complained of week-long waits for luggage to arrive at their destination, while others say their bags never arrived at all.
Videos shared online show chaotic scenes at Montréal-Pierre Elliott Trudeau International Airport, Toronto Pearson and more, with piles and piles of lost and unclaimed luggage.
\u201cDay 2 at Montreal airport, @aircanada still not able to fix our flights or find luggage. Obviously we are not alone. Oh thanks for the mat so I could lay down on the floor and cup of coffee voucher. \ud83e\udd2c\u201d— Bill V that\u2019s all (@Bill V that\u2019s all) 1655644600
Challenges with baggage
In an email to Narcity, a spokesperson for Toronto Pearson confirmed there had been recent "challenges with baggage" at the airport. They said flight delays and cancellations, staff shortages and temporary mechanical disruptions have contributed to the issues.
"We have worked with the airlines to ensure unclaimed bags are removed from the carousels and staged in the baggage hall to make room for bags from other flights," the statement read.
"Airlines have responsibility for reuniting passengers with their luggage, so for more information on this process."
Montréal-Pierre Elliott Trudeau International Airport told Narcity that "there is indeed a significant amount of luggage at YUL at the arrivals level."
A spokesperson said that baggage delivery is the responsibility of the airlines, with the carriers' ground crew expected to unload the aircraft and transfer the bags onto the carousels.
A similar statement was shared by a Vancouver Airport spokesperson, who told Narcity that they are also experiencing baggage delays.
"We are working with our airline partners in an effort to provide support as baggage processing is the airline’s responsibility," the message read.
"A myriad of challenges"
\u201cBaggage claim at Pearson Airport in Toronto. Pretty much all @AirCanada flights to the US canceled for the last three days. Let's try to find our bag.\u201d— Moukhtar Nsouli (@Moukhtar Nsouli) 1656295581
Airlines, on the other hand, say the issues are not just down to them.
WestJet said it recognizes "there have been delays for travellers across the travel journey, including baggage wait times," and thanked passengers for their patience.
"Across our network, we are working alongside our third-party service providers to alleviate baggage delays and have invested in additional WestJet oversight to support our providers responsible for actioning and delivering our baggage services in a timely manner," a spokesperson told Narcity.
"The baggage delays we are seeing are largely a result of a myriad of challenges that include flight delays and cancellations, resource constraints and ground operations."
Air Canada said dealing with luggage delays is a "top priority" for the airline, acknowledging that missing suitcases are "disruptive and inconvenient for our customers."
\u201cOver an hour delay in Saint John, but no complications upon arriving at Pearson in Toronto. My bag came through quickly, but as you can see the baggage area is a sea of luggage.\u201d— Darren Dreger (@Darren Dreger) 1655922676
A spokesperson added, "Bear in mind too that each delayed bag is costly for us to handle and deliver post-flight, so we are doubly incentivized to have bags arrive with the customers."
Air Canada says the reasons bags get delayed or lost are often "outside the airlines' control," and pointed to the recent issues at airports as a factor.
Following months of backlogs, delays and cancellations at airports across Canada — largely related to COVID-19 and subsequent public health measures — the federal government has stepped in to improve processes.
\u201cUnbelievable. Poor customer service. Days of delays. And lost luggage. #aircanada #montreal #montrealnews #cbcnews\u201d— Rob E (@Rob E) 1656389929
That said, if you are travelling soon, perhaps consider taking hand luggage only, eh?
This article's cover image was used for illustrative purposes only.
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