These Ontario Retailers Were Ranked The Best For In-Store Customer Experiences
When it comes to the best retailers in Ontario, a new study and ranking shows which ones come out on top by having the greatest in-store customer experiences.
Leger has put out its WOW study for 2020 which looks at how stores are performing and how shoppers feel about those stores.
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The study found that while retailers have been feeling the impact of evolving COVID-19 restrictions in Ontario, only about 20% of customers said that health and safety changes have affected their shopping experience in a big way.
Reitmans takes the top spot in the study's rankings of the retailers with the best in-store customer experiences.
Lush, The Body Shop, Saje and LEGO round out the top five.
Those are followed by MEC, Fire & Flower Cannabis Co., M&M Food Market, Bath & Body Works, Yves Rocher, Nespresso and Lee Valley.
The study said that in-store customer experiences "improved significantly" at clothing, sports and beauty retailers compared to 2019.
Canada's retailers with the best online customer experiences were also ranked.