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Guest At Toronto Quarantine Hotel Describes Long Waits, Cold Food & Wrong Orders (VIDEO)

She says she felt "helpless" during her whole stay.

A recent guest at a Toronto quarantine hotel is recounting her experience during her short stay, and it wasn't exactly a pleasant one. 

Shine Chhabre spoke to Narcity over the phone about her time in quarantine at the Sheraton Hotel & Conference Centre last week. 

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Chhabre flew into Canada from India on February 25 through Toronto's Pearson Airport. She stayed at the hotel until February 28.

"First of all," said Chhabre, "the [lobby] was very chaotic."

According to Chhabre, there were approximately 20 people in the lobby as she waited for her luggage and to be checked in.

"The whole purpose of [the hotels] is to prevent people to come in close contact with other people," she said.

Once in her room, Chhabre said she had difficulty obtaining a meal she could eat. Despite letting the hotel know about her dietary restriction and requesting food without eggs, she was given meals with eggs in them several times. 

"After complaining, they gave us lunch two hours later. We [had been] hungry since morning," she said, adding that the food was cold when it arrived.

"[They're] just putting someone into a room and then don't care [if] we are getting some food or not," said Chhabre.

Despite calling multiple times, Chhabre had trouble getting through to reception, saying she was placed on hold indefinitely.

When she phoned down to the lobby to request a 15-minute supervised walk, a service provided by the hotel, Chhabre said that "no one ever showed up." 

She claims that the whole experience left her feeling "helpless."

Twitter user Ray Truesdale shared videos that appeared to show a crowd of frustrated guests at a Sheraton quarantine hotel in Toronto on February 26.

Narcity has reached out to Chhabre's hotel as well as the Hotel Association of Canada for their response and will update the story when we hear back.

Others have had trouble even booking their stay at Canada's quarantine hotels. Several people complained of long wait times to reserve their room, only to get disconnected after three hours on hold.

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