A Massive Outage Just Left A Bunch Of Canadians Without Access To Their Banking Apps

The company that caused the outage said it wasn't a cyberattack.

Western Canada Editor

If you noticed your online banking app or internet wasn't working on Thursday, July 22, you weren't alone.

A huge outage caused thousands of websites and digital services across Canada to go down, including online banking services at RBC, ScotiaBank and BMO, as well as airlines, retailers and tech companies.

According to the website DownDetector, dozens of big Canadian companies received reports of outages at 12.30 p.m. EST.

So, how did it happen?

The cause of the outage was due to a "service incident" at cloud computing company Akamai. Based in Massachusetts, Akamai works behind the scenes to keep large parts of the internet around the world operating.

A spokesperson for the company posted on Twitter that, at 11:46 a.m. EST, a software configuration update triggered a bug in the system that directs browsers to websites. The disruption lasted for an hour.

Akamai apologized for the inconvenience and said it is reviewing how they roll out future software updates to avoid more disruptions.

More from Narcity

Comments 💬

Our comment section is a place to promote self-expression, freedom of speech and positivity. We encourage discussion and debate, but our pages must remain a safe space where everyone feels comfortable and the environment is respectful.

In order to make this possible, we monitor comments to keep spam, hate speech, violence, and vulgarity off our pages. Comments are moderated according to our Community Guidelines.

Please note that Narcity Media does not endorse the opinions expressed in the comment section of an article. Narcity Media has the right to remove comments, ban or suspend any user without notice, or close a story’s comment section at any time.

First and last names will appear with each comment and the use of pseudonyms is prohibited. By commenting, you acknowledge that Narcity Media has the right to use & distribute your content across our properties.