Indigo Is Dealing With A 'Cybersecurity Incident' That's Affecting Online & In-Store Shopping

An investigation into whether or not customer data has been accessed is ongoing.

Trending Senior Staff Writer
​Indigo storefront in Toronto. Right: Books on display at an Indigo in Ontario.

Indigo storefront in Toronto. Right: Books on display at an Indigo in Ontario.

Indigo is dealing with a "cybersecurity incident" in Canada which has caused the website to go down and affected in-store shopping as well.

On February 8, 2023, the Canadian book retailer announced that it experienced a cyber attack but experts are currently working to investigate and then resolve the issue.

"We sincerely apologize for any inconvenience this may create for our valuable customers," Indigo said.

"Our hope is to have our systems back online as soon as possible," the retailer continued. "In the interim, our website will remain unavailable."

If you go to Indigo's site, you'll be redirected to the company's statement about the cybersecurity incident and unable to access the online store.

Not only is the online store down but there are also impacts of this cyber attack at Indigo stores across Canada.

"At this time, we look forward to welcoming customers in our stores for cash transactions; we are temporarily unable to process electronic payments, or to accept gift cards or returns," the book retailer said.

"We appreciate your patience as we work hard to resolve this issue."

Indigo also posted a statement about the situation on Instagram and Twitter which led customers to ask if their account information and data has been compromised in the cybersecurity incident.

"We are working with third-party experts to restore our systems and to understand if customer data has been accessed," Indigo replied.

Others asked what will happen to online orders that were placed recently and Indigo said on Twitter that customers "may experience delays" with all or parts of their orders.

There is no timeline for when the Indigo site could be back online or when electronic payments will be able to be processed in stores again.

This article's cover image was used for illustrative purposes only.

Lisa Belmonte
Trending Senior Staff Writer
Lisa Belmonte is a Senior Staff Writer for Narcity Canada’s Trending Desk focused on government of Canada jobs and is based in Ontario.
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