If you had a flight cancelled due to the COVID-19 pandemic, you could soon get a refund from Air Canada.
In a new statement, following an agreement with the federal government, the company confirmed that it would be offering “refunds for all fares for flights affected by COVID-19 since February 1, 2020.”
Customers can submit refund requests immediately as we begin to offer refunds for all fares for flights affected by… https://t.co/hx0CYK3o8P— Air Canada (@Air Canada) 1618320866.0
"The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason," explains the notice.
Beginning April 13, 2021, all customers who buy non-refundable tickets will also have the option of a refund if their future flights are cancelled or rescheduled by more than three hours.
Air Canada says eligible customers can now request a refund by submitting a request online or via their travel agent.