Following a nationwide outage on Monday, April 19, a Rogers credit will be offered to customers to make up for the inconvenience.
Rogers took to Twitter on Tuesday to apologize to customers, saying "we know you depend on us & yesterday we let you down - for this we are truly sorry."
An update for our valued customers: We know you depend on us & yesterday we let you down - for this we are truly sorry. (1/4)— Rogers News (@Rogers News)1618948889.0
The thread continued to say that customers will be receiving a credit "equivalent to yesterday’s wireless service fee" which will be applied to the May billing. It will be automatic so customers don't need to do anything to claim it.
They noted earlier today that the outage was because of a software upgrade. They are conducting a "review to help prevent similar issues from happening again."
They concluded the message by apologizing again and saying that they'll work hard to earn back the trust of their customers.