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Summary

Rogers Is Giving Customers Free Credit To Make Up For The Huge Outage Across Canada

Here's what you need to know.
Rogers Credit: The Company Is Offering Credit To Make Up For Outage
Valentino Visentini | Dreamstime
Contributor

Following a nationwide outage on Monday, April 19, a Rogers credit will be offered to customers to make up for the inconvenience. 

Rogers took to Twitter on Tuesday to apologize to customers, saying "we know you depend on us & yesterday we let you down - for this we are truly sorry."

Editor's Choice: Rogers Just Revealed Exactly What Went Wrong During That Giant Outage

The thread continued to say that customers will be receiving a credit "equivalent to yesterday’s wireless service fee" which will be applied to the May billing. It will be automatic so customers don't need to do anything to claim it. 

They noted earlier today that the outage was because of a software upgrade. They are conducting a "review to help prevent similar issues from happening again."

They concluded the message by apologizing again and saying that they'll work hard to earn back the trust of their customers. 

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  • Britanny Burr
    Britanny Burr was a Staff Writer at Narcity Canada, who drove growth within Narcity's Western coverage and readership. Having lived between her hometown, Canmore, Alberta and Calgary, Montreal, Vancouver, and NYC over the past 10 years, she is obsessed with finding the best local hot spots. She holds a B.A. in English and has over six years of professional writing experience as Head Writer and Editor for YUL.Buzz in Montreal, and Creative Copywriter at JAKT in NYC. News by day, poetry by night — the written word is Britanny's nearest and dearest.

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