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Following a nationwide outage on Monday, April 19, a Rogers credit will be offered to customers to make up for the inconvenience. 

Rogers took to Twitter on Tuesday to apologize to customers, saying "we know you depend on us & yesterday we let you down - for this we are truly sorry."

Editor's Choice: Rogers Just Revealed Exactly What Went Wrong During That Giant Outage

The thread continued to say that customers will be receiving a credit "equivalent to yesterday’s wireless service fee" which will be applied to the May billing. It will be automatic so customers don't need to do anything to claim it. 

They noted earlier today that the outage was because of a software upgrade. They are conducting a "review to help prevent similar issues from happening again."

They concluded the message by apologizing again and saying that they'll work hard to earn back the trust of their customers. 

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We'd tell B.C. their cell phones aren't reliable, but they probably wouldn't hear us.

There's a new analysis of the best phone companies in Canada for offering reliable mobile networks and it turns out that some provinces have way better service than others.

Umlaut, an advisory and engineering company, was commissioned by Rogers to test the reliability of both 4G and 5G networks from the country's major providers in five provinces.

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Here’s Everything You Need To Know About Claiming Rogers Credit After The Outage

The company has explained how much you can get back.👇💰

Following a giant outage that left Canadians across the country without phone and data services this week, a Rogers credit has been offered to affected customers.

The company explained that the April 19 outage was caused by a recent Ericsson software update and promised that it was working to ensure this would not happen again.

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Rogers Just Revealed Exactly What Went Wrong During That Giant Outage

"We know how much you rely on us and yesterday, we let you down."👇

Following a huge Rogers outage on Monday, the company’s chief technology officer has issued an apology and an explanation about what happened.

In a statement updated on April 20, Jorge Fernandes confirmed that services had been restored across Canada by Monday evening.

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Rogers Is Still Working To Get Service Back Up & They Say You Should Try 'Rebooting'

They shared a community forum for everyone to stay up to date.

On Monday, April 19, a Rogers outage hit customers across Canada with service interruptions for both wireless phone and data services.  

The provider took to Twitter to confirm that "some wireless customers are experiencing an intermittent service interruption for wireless voice and data services," noting that their team is working to restore service as soon as possible. 

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