Rogers Just Revealed Exactly What Went Wrong During That Giant Outage

"We know how much you rely on us and yesterday, we let you down."👇

Rogers Outage: The Company Just Explained What Went Wrong

Iryna Tolmachova | Dreamstime

Managing Editor, Canada

Following a huge Rogers outage on Monday, the company’s chief technology officer has issued an apology and an explanation about what happened.

In a statement updated on April 20, Jorge Fernandes confirmed that services had been restored across Canada by Monday evening.

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The “root cause” of the issue turned out to be related to a recent Ericsson software update, Fernandes revealed.

He went on to say that both Rogers and Ericsson will “learn from what happened” to ensure that it doesn’t happen again.

“We know how much you rely on us and yesterday, we let you down,” he said. “On behalf of all of us at Rogers, we sincerely apologize.”

Helena Hanson
Managing Editor
Helena Hanson (she/her) is the Managing Editor of Canada for Narcity and MTL Blog, where she brings her expertise in dreamy, aspirational travel journalism to life. A first-class graduate of Cardiff University's School of Journalism, Helena has a passion for inspiring readers to discover the magic in their own backyards. Originally from the U.K., Helena has spent years uncovering hidden gems and must-see destinations across countries like Sri Lanka, Vietnam, Indonesia, Japan, and more. Having lived in both Canada and Australia, she's become a seasoned expert in off-the-beaten-path adventures and bucket-list experiences that don't break the bank. Whether she's writing about things to do in Ottawa, Montreal, or her favourite spot—Disney World—Helena hopes to leave readers dreaming of their next adventure.