Please complete your profile to unlock commenting and other important features.

Please select your date of birth for special perks on your birthday. Your username will be your unique profile link and will be publicly used in comments.
Narcity Pro

This is a Pro feature.

Time to level up your local game with Narcity Pro.

Pro

$5/month

$40/year

  • Everything in the Free plan
  • Ad-free reading and browsing
  • Unlimited access to all content including AI summaries
  • Directly support our local and national reporting and become a Patron
  • Cancel anytime.
For Pro members only Pro
Summary

Here’s Everything You Need To Know About Claiming Rogers Credit After The Outage

The company has explained how much you can get back.👇💰
Managing Editor, Canada

Following a giant outage that left Canadians across the country without phone and data services this week, a Rogers credit has been offered to affected customers.

The company explained that the April 19 outage was caused by a recent Ericsson software update and promised that it was working to ensure this would not happen again.

Editor's Choice: Rogers Is Giving Customers Free Credit To Make Up For The Huge Outage Across Canada

In a notice shared on April 20, Rogers confirmed that services were fully restored and data, SMS and voice calls should be operating as usual.

After apologizing for the outage, the company revealed that they would be offering affected customers a credit for the inconvenience.

Here's what you need to know about claiming it.

How do I get the Rogers credit?

For the majority of customers, the credit equivalent to Monday's wireless service fee will be applied automatically to their May bill.

No action is required by the customer and it will be shown on their billing statement dated on or after May 1, 2021.

Prepaid customers who are on a monthly or annual plan will get a credit based on one day's worth of their service fee, Rogers explained.

Again, this will be done automatically and no action is required by the customer.

How much can I get back?

The credit is calculated based on an individual's wireless service plan as of April 19, 2021.

Each customer will receive a credit equivalent to the cost of one day's service fee, which will vary depending on how much an individual's current plan costs.

“If you have any discounts on your wireless account, the credit will be based on the before-discount cost of your service plan," Rogers explained.

Canadians who have already received a refund in relation to the same outage will not be double-credited.

Explore this list   👀

    • Managing Editor

      Helena Hanson (she/her) is the Managing Editor of Canada for Narcity and MTL Blog, where she brings her expertise in dreamy, aspirational travel journalism to life. A first-class graduate of Cardiff University's School of Journalism, Helena has a passion for inspiring readers to discover the magic in their own backyards. Originally from the U.K., Helena has spent years uncovering hidden gems and must-see destinations across countries like Sri Lanka, Vietnam, Indonesia, Japan, and more. Having lived in both Canada and Australia, she's become a seasoned expert in off-the-beaten-path adventures and bucket-list experiences that don't break the bank. Whether she's writing about things to do in Ottawa, Montreal, or her favourite spot—Disney World—Helena hopes to leave readers dreaming of their next adventure.

    Rogers customers in Canada are reporting outages and here's what you need to know

    There could be service disruptions in Ontario, Quebec, Nova Scotia, and more provinces.

    You might owe the CRA money back for the Canada Carbon Rebate — Here's how to find out

    You might want to read this before you spend that rebate money! 🫣

    Popular foods are being recalled in Canada including from Loblaws, Zehrs & Co-op brands

    The latest recalls include products linked to over 100 salmonella cases. 🫣

    Minimum wage just went up across Canada — but one province got left out

    There's only one province that hasn't raised its minimum wage in 2025. 😬

    Gas prices in Canada are dropping in a bunch of cities tomorrow — but rising in a few others

    Here's where to fill up today vs. wait for a better deal tomorrow. 👇