A TikToker Tried To Put Best Buy On Blast For An 11-Cent Bag Charge & It Backfired So Fast

"You really showed them!"

A TikToker explaining his concerns in a video. Right: Customers inside of a Best Buy.

A TikToker explaining his concerns in a video. Right: Customers inside of a Best Buy.

Senior Writer

Many stores in North America charge for bags, so it shouldn't really come as a surprise when you're asked if you need to buy one at the checkout.

Still, one TikToker wasn't happy when he was told he would have to pay $0.11 for a bag at a Best Buy. He posted a video about it on the social media platform, but didn't receive any support there.

Tiktoker Matt Plapp starts the video off by panning from a shot of a Best Buy store to a teen carrying a laptop, and Plapp carrying what looks like an outdoor camera in their hands.

"This is us carrying $3,200 of stuff out of a Best Buy. No bag because after we paid, we were told it's $0.11 for a bag. Okay, thanks Best Buy," Plapp said in the video.

The TikToker also called out the company with his caption. It reads, "What are you doing to give you customers a less than stellar experience? Thank you @bestbuy." He also threw in a "bad customer service" hashtag in there.

@mattplapp

What are you doing to give your customers a less than stellar experience? Thank you @bestbuy #mattplapp #americasbestrestaurants #bestbuy #badcustomerservice

While Plapp may have been expecting some support on the matter from people who watched his video, he didn't end up getting it.

With over 415,000 views, majority of people called out Plapp rather than the electronics retailer.

"Bros beefing with a company over 11 cents😳😳," one person wrote.

"Literally paid 320,000 pennies but can’t afford 11 pennies more," another TikToker commented.

"Why buy $3200 worth of stuff if you can’t afford an 11-cent bag," a viewer chimed in.

One person questioned why Plapp even needed a bag.

"Tbh it looks like you’re carrying it just fine. [Your] entire experience is based on the 11-cent bag?"

Others stated that it looked like Best Buy was the real winner in the situation because the bag fee did what it was supposed to.

"Wait, so their entire plan to use less plastic bags worked? Haha, you really showed them! 😂," a commenter mocked, while another wrote, "Glad to see it worked. Good job, Best Buy!"

There were also a lot of people that suggested Plapp bring his own bag on his next shopping trip to avoid a similar situation.

"Either way, they made you do the right thing for our planet. Bring your own reusable bag next time, then there will be no bag tax & you'll have a bag," a TikTok user noted.

Next time you're heading to Best Buy, or any store for that matter, make sure to bring your own reusable bags with you to ensure a smooth transition from the store to your car or your home.

Matt Plapp tells Narcity “nothing backfired” and says "the goal of the video was to prove a point on how to gain attention on a national level and how easy it is when you’re prepared and an easy topic presents itself.”

  • Senior Writer

    Asymina Kantorowicz (she/her) was a Senior Writer for Narcity Media. She has worked at Yahoo Canada, CTV News Vancouver Island, CTV News Channel, and CHCH News. Over the past eight years, she took on various newsroom roles and helped produce award-winning newscasts. Loving the fast-paced environment of any newsroom, she helped cover stories like the 2016 royal visit to Victoria, the 2019 B.C. manhunt, and provincial elections. She had an MA in journalism and a BA in media from Western University. She moved from Toronto to Victoria a few years ago and loved being close to the ocean.

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