Bell Says Some Customers May Have An ‘Incorrect Time Change’ On Their Phones This Morning

Customers say they slept in late or missed work as a result.👇

Managing Editor, Canada

If you woke up and saw the wrong time on your phone on Monday morning, you may not be the only one. According to Bell, some customers experienced an "incorrect time change" on their phones on the morning of November 1, but the company says it's working to correct the issue ASAP.

In a statement shared via Twitter at 6:42 a.m., Bell confirmed that "Some clients may have experienced an incorrect time change on their phone this morning."

The provider added that its teams are "investigating the situation in order to resolve the issue as quickly as possible."

"We apologize for the inconvenience," the short notice concluded.

In response to the message, one customer claimed that their Bell network cell phone continued to show the wrong time in Nova Scotia. Another wrote, "Yup, just went ahead an hour. Slept in," while a third added, "Y'all owe me 1 hour pay."

Somebody else asked, "Can u send someone to babysit my son because he missed the school bus, ok!"

Some clients asked whether the confusion is related to daylight saving time, which ends in some parts of Canada on November 7, 2021. Bell did not confirm.

A suggested fix for the issue was shared with Narcity for those who continue to experience the issue.

This article's cover image was used for illustrative purposes only.

  • Managing Editor

    Helena Hanson (she/her) is the Managing Editor of Canada for Narcity and MTL Blog, where she brings her expertise in dreamy, aspirational travel journalism to life. A first-class graduate of Cardiff University's School of Journalism, Helena has a passion for inspiring readers to discover the magic in their own backyards. Originally from the U.K., Helena has spent years uncovering hidden gems and must-see destinations across countries like Sri Lanka, Vietnam, Indonesia, Japan, and more. Having lived in both Canada and Australia, she's become a seasoned expert in off-the-beaten-path adventures and bucket-list experiences that don't break the bank. Whether she's writing about things to do in Ottawa, Montreal, or her favourite spot—Disney World—Helena hopes to leave readers dreaming of their next adventure.

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