A Telus Outage Is Causing Widespread Disruption Across Parts Of Canada

People can't access the internet, send or receive text messages, or make and receive calls.

A Telus Outage Is Causing Widespread Disruption Across Parts Of Canada
Mikhail Primakov | Dreamstime
Staff Writer

*Update: as of 6:19 p.m. EST a Telus spokesperson confirmed to Narcity that service had been restored to all customers.

Telus customers in certain parts of Canada have been impacted by a widespread wireless outage.

In a tweet on Wednesday, October 6, the company confirmed that customers in parts of Ontario, Quebec, and Manitoba were experiencing the outage.

"Our team is already working towards a resolution and we will post updates on this thread as we receive them," the company said.

The outages were first reported by the company around 3 p.m. EST.

According to Telus's outage map, customers may be "unable to access the internet, send/receive text messages, or make/receive calls, from your mobile device."

Several Telus users commented on social media confirming that they were having issues with their cell phone service and data.

So far, the company has not provided a reason for the outage.

This is a developing story.

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  • Emily Silva
    Emily Silva was a Vancouver-based Associate Editor at Narcity Canada. She worked on the Trending Desk covering everything from what's trending across the country to what's happening near you. Originally from Cambridge, Ontario, Emily recently switched things up by making a move to the West coast. For the past four years Emily worked as an assignment reporter and writer at CTV News Kitchener. She also held previous roles at MuchMusic and Rogers TV. Emily graduated with a Bachelor of Journalism from Ryerson University with a minor in Sociology.
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