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Summary

The LCBO's Online Services Are Down After A 'Cybersecurity Incident' & Here's What We Know

Its website and app are currently unavailable.

An LCBO storefront in Ottawa, Ontario. Right: The LCBO's website on January 11, 2023.

An LCBO storefront in Ottawa, Ontario. Right: The LCBO's website on January 11, 2023.

Jerome Cid | Dreamstime, Stuart McGinn | Narcity
Editor

A reported "cybersecurity incident" has impacted the Liquor Control Board of Ontario's (LCBO) online services.

The government agency confirmed the news on Twitter Tuesday afternoon and said it was working to resolve the issue.

"Please note: our website & mobile app are currently unavailable. We’re working to bring them back online and thank you for your patience & understanding," read a tweet from the LCBO. "Our in-store customer service remains unaffected."

The website was still down as of Wednesday, with a message thanking customers for their patience and understanding while reiterating the fact that in-store shopping was still an option.

"The LCBO is responding to a cybersecurity incident involving LCBO.com," the agency confirmed in a statement on Tuesday night. "While a full investigation is underway, LCBO.com and our mobile app are unavailable. The in-store experience remains unaffected."

The nature of this reported incident hasn't been made clear and there is no word yet on when the LCBO's website and app may be back online.

Some customers online reported the app had said the problem was the result of a "maintenance issue."

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  • Stuart McGinn

    Editor

    Stuart McGinn (he/him) was an Editor at Narcity Media. He spent nearly a decade working in radio broadcast journalism before joining the team, covering everything from breaking news to financial markets and sports. Since starting his career in his hometown of Ottawa after attending Algonquin College, Stuart has spent time working in our nation's capital, in Kitchener-Waterloo and in Toronto. If he's not out walking his dog Walter, there's a good chance he's running to train for his next marathon.

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