These Ontario Retailers Were Ranked The Best For In-Store Customer Experiences

A cannabis store made the cut.
Best Retailers In Ontario For In-Store Customer Experiences Have Been Revealed
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Senior Writer

When it comes to the best retailers in Ontario, a new study and ranking shows which ones come out on top by having the greatest in-store customer experiences.

Leger has put out its WOW study for 2020 which looks at how stores are performing and how shoppers feel about those stores.

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The study found that while retailers have been feeling the impact of evolving COVID-19 restrictions in Ontario, only about 20% of customers said that health and safety changes have affected their shopping experience in a big way.

Reitmans takes the top spot in the study's rankings of the retailers with the best in-store customer experiences.

Lush, The Body Shop, Saje and LEGO round out the top five.

Those are followed by MEC, Fire & Flower Cannabis Co., M&M Food Market, Bath & Body Works, Yves Rocher, Nespresso and Lee Valley.

The study said that in-store customer experiences "improved significantly" at clothing, sports and beauty retailers compared to 2019.

Canada's retailers with the best online customer experiences were also ranked.

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  • Lisa Belmonte

    Senior Writer

    Lisa Belmonte (she/her) is a Senior Writer with Narcity Media. After graduating with a Bachelor of Journalism from Toronto Metropolitan University (formerly Ryerson University), she joined the Narcity team. Lisa covers news and notices from across the country from a Canada-wide perspective. Her early coverage of the COVID-19 pandemic earned Narcity its first-ever national journalism award nomination.

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