Please complete your profile to unlock commenting and other important features.

Please select your date of birth for special perks on your birthday. Your username will be your unique profile link and will be publicly used in comments.
Narcity Pro

This is a Pro feature.

Time to level up your local game with Narcity Pro.

Pro

$5/month

$40/year

  • Everything in the Free plan
  • Ad-free reading and browsing
  • Unlimited access to all content including AI summaries
  • Directly support our local and national reporting and become a Patron
  • Cancel anytime.
For Pro members only Pro
Summary

A Huge Rogers Outage Is Happening In Canada With Mobile & Internet Services Impacted

Some people thought they forgot to pay their bills!

​Rogers service truck on a street in Toronto.

Rogers service truck on a street in Toronto.

Senior Writer

There is a huge Rogers outage happening across Canada that's affecting mobile and internet services on Friday, July 8, 2022.

If your internet isn't working or you haven't been able to make a phone call and you have Rogers, you're not alone. People all over the country have reported that services are down.

According to an outage map by Criterion that shows areas in Canada where Rogers users have recently reported issues and outages, service is down across huge swaths of southern Ontario and Quebec.

Some parts of Atlantic Canada, Manitoba, Saskatchewan, Alberta and B.C. are also affected.

As people figured out what was happening, #internetdown started trending on Twitter with Canadians saying they thought they forget to pay their bills and that this is a reason why you shouldn't bundle phones and internet.

At 8:54 a.m. ET on July 8, Rogers issued a statement on Twitter about the service disruptions customers are having.

"We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible," the company tweeted.

Rogers said it will update customers once there is more information to share.

In 2021, another massive Rogers outage happened with wireless calls, SMS and data services going down across the country for almost an entire day.

The issue was caused by a software update that had recently been made and the telecommunications company said it would "learn from what happened" so it wouldn't happen again.

After the outage, a Rogers credit equivalent to their wireless service fee from that day was offered to customers who were affected by the disruption to service.

This article's cover image was used for illustrative purposes only.

Explore this list   👀

    • Senior Writer

      Lisa Belmonte (she/her) is a Senior Writer with Narcity Media. After graduating with a Bachelor of Journalism from Toronto Metropolitan University (formerly Ryerson University), she joined the Narcity team. Lisa covers news and notices from across the country from a Canada-wide perspective. Her early coverage of the COVID-19 pandemic earned Narcity its first-ever national journalism award nomination.

    Rogers customers in Canada are reporting outages and here's what you need to know

    There could be service disruptions in Ontario, Quebec, Nova Scotia, and more provinces.

    Bell is experiencing a major outage and everyone is losing their minds

    Bell is experiencing outages across Ontario and Quebec.

    Hundreds of people are still without power across Toronto following Tuesday's storm

    Ontario took the brunt of harsh stormy conditions on Tuesday.

    The Marineland from your childhood is dead: Inside the grim reality of what's left behind

    Recent drone footage from the semi-abandoned site shows the animals who've been left behind.