Tim Hortons Employees Claim That Canadians Are Using The Drive Thru Completely Wrong
Here are some tips on how to do it the right way.
This article was originally published in January 2019.
There are over 3,500 Tim Hortons restaurants in Canada, meaning that at any given moment, there are thousands of Canadians going through a Tim Hortons drive-thru. As it turns out, though, Tim Hortons employees claim that Canadians are using the drive-thru completely wrong. The good news is, we can do something about it.
In a Reddit thread, several Tims employees revealed that there is a right way and a wrong way to pass through their drive-thrus. They say there are specific ways to place your order that will make everyone's lives easier.
The first tip is for ordering coffee, which everyone knows is the most popular product at the popular restaurant chain. Per the Redditors, the best way to order your daily cup of joe is by listing size, type, and then any modifications.
For example, the best way to get a special blend of coffee would be to ask for a large dark roast with two creams.
The type of coffee is especially important because one employee revealed they will always assume it's the original blend, served hot unless you tell them otherwise.
That tip can be applied to any ordering situation at Timmies. There are also other tips that are specific to drive-thrus.
The biggest one that multiple posters echoed is to order food first, especially when at the drive-thru. You may be in the habit of asking for your coffee and then your breakfast sandwich, but apparently, that's the least efficient way to do it.
This may seem surprising, but if you think about it, ordering food first makes total sense. Food takes longer to make, so if they can punch it in first, it buys them some valuable time to make it.
There are other drive-thru tips that are less surprising, but still important. For instance, if you're making a big order, like anything more than a couple of coffees or meals, it's much better for everyone if you go into the store so that you aren't holding up the line.
If you want donuts, but aren't sure what flavours you want, it's easier to go inside so you can see every single flavour currently in stock.
In general, if you're not sure what you want to get to eat or drink, just park your car and go inside the restaurant. If you're unsure what you want, chances are the people behind you will get antsy.
Remember, the drive-thru is supposed to be for quick customers who want to get their items as quickly and efficiently as possible.
Another tip is to have your cash or card ready for payment when you get up to the window.
Finally, they also suggest you stick around until the cashier ends the transaction. This means waiting until they say something like "Have a nice day" before you drive away to ensure you have received all your food and change.
A lesser-known Tim Hortons hack is to ask for a sleeve or double cup if you want it.
As one employee revealed, they aren't actually required to put sleeves on most drinks, so don't get mad at them if they "forget" to put one on your hot drink.
It seems the only one they are required to put a sleeve on is a bagged tea. You'll have to make sure you ask for one if you really want it. The same goes for double-cupping beverages.
Employees will not be happy if you place your initial order and then ask to change your items once you've reached the window. Not only is this inconvenient for them, since they've already begun making your food, but it also increases the wait time of the customers behind you, who may become unfairly annoyed.
Likewise, don't hold up the entire line by sitting in your car to check your phone, wallet, makeup, etc. once you've received your items.
Additional things to consider would be to let the driver place the order. Sometimes it can be difficult to hear other passengers if they're not close to the intercom. The only exception could be if you have a very loud and clear voice.
Don't be rude: Never throw your garbage onto the parking lot ground, and don't stay glued to your phone when a worker is interacting with you.
A final piece of advice is to be patient. This should seem obvious, but if you want your drive-thru experience to be as pleasant as possible, you'll have to be nice to them as well.
Follow these simple Tim Hortons hacks and not only will getting your coffee every morning be quicker and easier, but you'll also become the most considerate customer ever.